Auto Transport FAQs

When it comes to shipping a car, there are quite a few of frequently asked questions. To help you out a bit, we’ve taken the time to compile a list of the most common auto transport FAQs!

Before pickup:

We’ll reach out to you to verify the details of your shipment.

Once we verify your shipment information, we’ll send it over to your assigned driver!

Day of Pickup:

Our driver will contact you to coordinate a pickup time that works best for you.

On pickup, the driver will inspect your vehicle and document any current damages on a Bill of Lading (BOL).

You’ll verify that any existing damages have been documented correctly & then sign the BOL.

Once the BOL is signed by you and the driver, they’ll carefully load your vehicle onto the trailer & safely secure it.

Be sure to keep a copy of the BOL for your records. This will be used to ensure that no new damage occurred during transport.

In the unlikely event that any damage occurs during transport, the BOL is vital for us to have when filing a claim.

Day of Delivery:

Our driver will contact you 24 hours prior to delivery, and coordinate a delivery time.

At delivery, they will request payment, and then offload your vehicle. If you paid fully in advance, you won’t need to worry about this part!

You both will do one more inspection and cross reference the original BOL to make sure there isn’t any new damage on your vehicle. 

You both will sign the BOL one last time & CONGRATULATIONS! You’ve successfully shipped your car with Secure Asset Relocation! 

In the unlikely event your vehicle is damaged during transport, we have a simple process for getting your vehicle back to its original condition!

We ask that you point out the damage to our driver on delivery so they can take careful pictures for future review. You should take pictures as well.

You can then send any pictures, comments, & pickup/delivery BOLs to our email at [email protected]

We will cross-reference pictures and Bill of Ladings on Pickup and Delivery and confirm damage has occurred.

If we find that our drivers are at fault, we’ll make sure to repair your vehicle to its original condition.

We will require 3 separate estimates from auto body shops in your area which we’ll then select the highest rated and reasonably priced.

Once you book your appointment with the selected body shop, please let us know the date scheduled so we can arrange payment ahead of time!

If needed, we will cover the cost of a rental car or Uber while your vehicle is being worked on. Please save your receipts – we’ll need those to reimburse you!

Yes of course – to show our appreciation for our customers, we are now offering to ship up to 100lbs of belongings for FREE!

For anything over 100lbs, there will be an additional charge of $1 per pound, paid upon delivery.

With that being said, there is some general information to go over:

1.  Please do not overload your vehicle – what can fit in your trunk and the backseat below the window level is the maximum capacity we can transport!

2.  Personal items in the vehicle are not covered by our insurance – we strongly advise you not to pack anything fragile or valuable in your vehicle!

3.  Absolutely no hazardous items, weapons, explosives or illegal substances. Our drivers cannot transport your vehicle if they are aware of the presence of any such item. ​

There are a couple ways you can track your vehicle!

1.  At any time call our Dispatch Department & simply ask us for the status of your vehicle – we’ll be glad to answer any questions you have!

2.  Another great way is to request GPS Tracking when you book your shipment. To get access to GPS Tracking services, we’ll just need your preferred email address.

We’ll use your email address strictly to create a temporary account for you – then you’ll be able to watch your car travel across the map from the convenience of your smartphone!

This will vary depending on the distance your car is being transported!

For cross-country shipments it will typically take 8-12 days from the time of pickup to delivery! 

Our team of drivers will always reach out to you 24 hours prior to delivery to avoid any surprises!

For your convenience, you can use your Credit/Debit Card to make your initial deposit – then you can pay the remainder on delivery in cash or with a cashier’s check!

If you’d prefer to pay entirely with a Credit/Debit Card, you can pay in full through the secure payment portal on our website!

There are a few variables that could make it unsafe to drive a truck through a certain neighborhood or street – a few examples are tight spaces, low hanging trees, or heavy traffic.

​We have to protect all 9 vehicles on our truck and therefore have found a different solution for inaccessible areas.

Our driver has to legally be in or around his truck at all times if they are not parked in an industrial parking lot.

If the street you live on is inaccessible, we ask that you drive the vehicle we are going to be transporting to an area near your home where the driver can safely load your vehicle.

If you have family or friends who can drive you back that works great – if not, we will happily pay for an uber or taxi service to get you back home!